FAQ
Orders
Can I change or cancel my order after placing it?
Yes, as long as your order hasn't been prepared for shipping yet. Once it enters preparation, we're no longer able to make changes or cancel it, so please double check your cart before completing checkout.
How do I know my order went through?
You'll receive an order confirmation email right after checkout. If you don't see it within a few minutes, check your spam folder — if it's still missing, reach out to us at info@nydrashop.com and we'll confirm it manually.
Do you ship internationally?
Shipping availability depends on your location at checkout. If your country isn't listed as a shipping destination, it means we don't currently deliver there.
Shipping
How long does shipping take?
Delivery times are estimates and can vary depending on your location, customs processing, and the carrier. We'll share tracking information as soon as your order ships so you can follow its progress.
Why is my order taking longer than expected?
Occasionally, delays happen due to customs, carrier logistics, or high demand periods — these are outside our direct control. If your order is significantly delayed, contact us at info@nydrashop.com and we'll help track it down.
Do I have to pay customs or import fees?
Posted prices don't include customs or import charges unless stated otherwise. Depending on your country, you may be responsible for these fees upon delivery.
Returns & Refunds
What's your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unused, in their original packaging, and in resellable condition.
How do I start a return?
Email us at info@nydrashop.com with your order number and the reason for the return, and we'll walk you through the next steps.
When will I get my refund?
Once we receive and inspect your returned item, we'll process your refund to your original payment method. Processing times can vary slightly depending on your bank or card provider.
Can I exchange an item instead of returning it?
Reach out to us at info@nydrashop.com — we're happy to arrange an exchange when the product is available.
Products
Are your products authentic Korean skincare?
Yes. Every product we carry is sourced as authentic, original Korean skincare and K-beauty — nothing counterfeit or grey-market.
Product colors/packaging look different from the photos — is that normal?
Small variations in color or packaging can happen depending on your screen settings or manufacturer batch updates. If something seems significantly different or you suspect a defect, contact us and we'll make it right.
Do you offer product recommendations based on skin type?
Not yet as an automated tool, but email us at info@nydrashop.com describing your skin type and concerns, and we're happy to point you to the right products.
Payments & Pricing
What payment methods do you accept?
All major payment methods available at checkout are supported through our secure Shopify payment system.
Are taxes included in the price?
Taxes are calculated at checkout based on your location, so the price you see on the product page may not include final tax.
Is my payment information secure?
Yes. We don't store your card details — all payments are processed securely through Shopify's encrypted checkout.
Account
Do I need an account to place an order?
No, you can check out as a guest. Creating an account just makes it easier to track orders and check out faster next time.
I forgot my password — what do I do?
Use the "Forgot password" link on the login page to reset it via email.
Contact
How do I get in touch with NydraShop?
Email us anytime at info@nydrashop.com — we aim to respond as quickly as possible.