Returns at Nydra Shop: Guide and Conditions

Returns at Nydra Shop

Returns at Nydra Shop: your satisfaction is important to us. If you are not completely satisfied with your purchase, you have 14 calendar days from the receipt of your order to request a return. We recommend you read this information before starting the process to understand the applicable conditions and prepare your request correctly.

Conditions for requesting a return

For us to review your request, the product must be unused and retain its original packaging. It is important that the item is returned in proper condition, with all elements included where applicable. Products that show signs of use, damage caused after delivery, or that are not in their original packaging may not meet the necessary conditions for return.

For reasons of hygiene and consumer protection, some personal care products that have been opened or used cannot be returned, unless there is a manufacturing defect. This measure helps ensure the safety, quality, and proper handling of products.

How to request a return

To initiate the Returns process, email info@nydrashop.com and include your order number, the buyer's name, and the reason for the request. Our team will review the provided information and confirm the steps you need to follow, along with the return address where applicable.

We recommend not sending any product before receiving our confirmation. This way, we can verify the order information and give you the appropriate instructions for a smooth process. Keep your shipping receipt until you receive confirmation of the package's receipt.

Refunds

Once we receive and verify the returned product, we will process the refund within a maximum of 14 days. The refund will be managed according to the conditions applicable to your order. Depending on the payment method used and the bank, the amount may take additional time to appear after the refund confirmation.

If you have questions about the status of your request or need more information, contact us via Contact. To check delivery times and information related to your order, also visit our Shipping page.

Additional information

Returns are managed individually to ensure that each request receives the necessary attention. By sending us complete details from the start, you help us review your case more quickly and provide you with a clear response.

At Nydra Shop, we want your Returns to be a transparent, simple, and supported process from beginning to end.